Refund and cancellation policy

Last updated: 7 October 2026

Status: Proposed standard terms pending business confirmation (logged in internal build record).

This policy applies to paid consultations and planning engagements offered by Scope Hospitality Financial Planning Co., Ltd. (TIN 0105260606140). Complimentary discovery calls are free and not covered here.

Eligibility

Fees paid for Seasonal budget build or Seasonal check-in engagements (see Planning approach) may be refunded under the conditions below. Deposits, if requested in your written quote, follow the same rules unless your quote states otherwise.

Cancellation by you

• More than 72 hours before a scheduled paid session: full refund of fees paid for that session, or one free reschedule within 60 days.
• Within 72 hours: up to 50% refund, or credit toward a rescheduled session within 60 days, at our discretion if we cannot fill the slot.
• No-show without notice: no refund for that session.

Cancellation by us

If we cancel, you receive a full refund or reschedule at your choice.

Work already started

For multi-session Seasonal budget build engagements, if you cancel after deliverables have been shared, fees for completed sessions are non-refundable; any unused prepaid balance for future sessions is refunded within 14 business days.

Non-refundable items

Third-party costs you authorise (e.g., courier, paid document retrieval) are non-refundable once incurred.

How to request a refund

Email info@api-scope.digital with your name, engagement date, and payment reference. We respond within 5 business days. Approved refunds are returned to the original payment method within 14 business days unless law or banking rules require longer.

Rescheduling

One reschedule per paid session is included if requested at least 72 hours ahead. Additional changes may incur a reasonable administrative fee, stated before you confirm.

Consumer rights

Nothing here limits mandatory rights under Thai consumer protection law. Contact +66-76-341-725 for questions.